Get inside e-commerce and new postal services
The postal sector in the digital age is at a decisive step of its evolution. The boom of e-commerce is transforming the business while having a significant social impact on the postal operators. At the same time, a large part of incumbents are looking for growth opportunities with the development of proximity services.
Discussions around these topics are continuous in our daily work, but do we really know what is hiding behind them? What new challenges or opportunities do e-commerce and these new services represent for companies and their employees? What are really the e-commerce value chain and respective market? Which innovative services are being tested and implemented all over Europe? What is the impact of these evolutions in terms of skills and employment? These are some of the main questions that have been addressed during a training seminar held in Brussels on 17-18 November 2015 in attendance of the major European postal key players.
To disseminate the outputs of this seminar in an innovative way, the European Social Dialogue Committee for the postal sector has decided to elaborate an online training based on the videos of this successful event. Alongside these videos and their related quizzes, you will get the necessary insights on e-commerce and new proximity services with inputs from key stakeholders and examples of postal operators’ initiatives in these fields.
Margaux MEIDINGER,Le Groupe La Poste
How to adapt in a context of important regulatory and technological evolutions? The optimisation and diversification strategies.
Camilla OLIVIUS,European Commission
A timeline of the European Commission initiatives to foster cross-border parcel deliveries, in the framework of the Digital Single Market Strategy.
Botond SZEBENY,PostEurop
An overview of the main opportunities offered by the growing e-commerce market and the postal sector key strengths to grasp them.
From a “push” to a “push and pull” model. How to find its place in this new model ?
Stephen DEMATTEO,UNI Post & Logistics Global Union
What are the main opportunities and challenges for employees? A union’s perspective.
Nick VAN DER LIJN,Ecorys
What is e-commerce? What are the main actors on the market?
The e-commerce process from the purchase to the return services.
What are the opportunities for postal operators in the fulfillment activity?
Ralph WIECHERS,Deutsche Post DHL Group
How can postal operators be a comprehensive partner along the e-commerce value chain? The example of Deutsche Post DHL Group.
All parcels are not the same. Why is delivery customisation essential? The experience of Deutsche Post DHL.
Wiesława MAZARSKA,Poczta Polska
How to optimise the provision of services for e-retailers? The example of the one-stop shop by Poczta Polska.
Daniel CHARON,Le Groupe La Poste
How to combine mail and parcel delivery to better address the customers’ needs? The experience of Le Groupe La Poste.
What aspects are to be considered while developing new proximity services? Let’s take the road to success towards proximity services.
Jeppe VESTERGAARD TRIER,PostNord Denmark
How to develop lean and efficient proximity services to meet customers’ expectations? PostNord’s focus on customer experience.
How to address the increasing need for welfare services in a context of ageing population and decrease in public budgets? The tailor-made solutions by PostNord.
Hans MARIS,bpost
How to become “more than a mail deliverer”? An overview of the proximity services by bpost.